Refund and Return Policy for DigitalMaking

1. Overview

Thank you for choosing DigitalMaking. We are committed to providing high-quality services and products. This Refund and Return Policy outlines the terms under which you may request a refund or return.

2. Services

  • Service Delivery: Once you purchase a service from DigitalMaking, the service will be delivered as described in the service agreement or product description.
  • No Refunds on Services: Due to the nature of our services, once the service has been rendered or commenced, refunds are not available. However, if you are dissatisfied with the service, please contact us to discuss your concerns.

3. Products

  • Eligibility for Returns: Products can be returned within [number of days, e.g., 30 days] of receipt, provided they are unused, in their original packaging, and in a resalable condition.
  • Non-Returnable Items: Certain items may not be eligible for return, including [list non-returnable items if applicable].

4. Refunds

  • Process: To request a refund, please contact us at [your contact information]. Provide your order number and a brief description of the reason for the refund request.
  • Timing: Refunds will be processed within [number of days, e.g., 7-14 days] after we receive and inspect the returned product or review your service issue.
  • Method: Refunds will be issued to the original payment method. If the original payment method is no longer available, we will contact you to arrange an alternative method.

5. Cancellation Policy

  • Service Cancellations: You may cancel a service order within [number of hours/days] of purchase for a full refund. After this period, refunds are not available if the service has commenced or been delivered.
  • Product Cancellations: Orders for physical products can be canceled within [number of hours/days] of purchase for a full refund, provided the product has not yet been shipped.

6. Shipping Costs

  • Return Shipping: If you are returning a product, you are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective product).
  • Original Shipping Costs: Original shipping costs are non-refundable.

7. Contact Information

  • Customer Service: For any questions or to initiate a return or refund request, please contact us at [your contact email] or [your contact phone number].

8. Changes to This Policy

  • Policy Updates: We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date.